Categories > HR (Training & Education) Subcategory:   Communication Skills for Managers    Program Duration : 5 Days Program Date : 24-28 March ,2012 Program Location : Cairo, Egypt Program Fees : US$ 3200/Per Person     PROGRAM INTRODUCTION: Communication skills for managers are vital and most managers recognize that communication skills are essential in business. Managers need to be able to communicate, build relationships and work with individuals at all levels. Their behavior and interpersonal skills can affect others both positively and negatively. As a result, this is a major element of good management. This communication skills for managers training course enables delegates to enhance their personal and team productivity by improving their working relationships. The program will allow delegates to develop a greater awareness of the affect their behavior has on others and increase their options when dealing with difficult staff, conflict or work-related problems .PROGRAM OBJECTIVES: Acknowledge your personal behavioral style and its affect on the performance of you, your team and colleagues Use an enhanced understanding of the dynamics at work within a team and contribute in a more productive manner as a team leader Communicate and negotiate in a more persuasive and compelling style Adopt an appropriate style of interpersonal behavior for the variety of interactions you complete during a working day Enhance the performance and motivation of your team and individual team members through improved managerial communication skills Develop a range of responses to deal successfully with difficult people and conflict whilst maintaining effective working relationships PROGRAM OUTLINE:  Module 1 - Increasing Self-awareness An examination of different behavior styles Learning to view people as the key to your success The affect of our behavior on the performance of others The psychology of human interaction Understanding and capitalizing upon human motivation The importance of acknowledging and respecting the feelings and rights of others Module 2 - Interpersonal Communication The importance of effective interpersonal communication The barriers to communication - physical barriers, mental preconceptions, etc. Enhancing your listening and questioning technique Avoiding ambiguity and misunderstandings - sending the correct messages Non-verbal communication - positive body language Communicating - one-to-one, informally and at meetings Using your skills to negotiate with others Module 3 - Effective Team Building The dynamics of successful team interaction Forging a positive, co-operative team from a group of individuals Team roles and their influence on teamwork Building a strong team spirit Exploiting the strengths of team members for the good of the team The theories of leadership Module4 - Working with Others Power relationships within the team/department Gaining influence - getting colleagues to want to work with you Assuming a confident and persuasive approach to your dealings with others Contributing to the team decision-making process Creative decision making - utilizing other team members Module 5 - Handling Difficult Situations Dealing with conflict - amongst colleagues, with supervisors and clients Maintaining discipline Respecting the rights, feelings and dignity of others Minimizing conflict - turning potentially negative situations into positive ones Communicating difficult/personal news Practical Sessions Throughout this course there will be a number of practical exercises carried out which will enable delegates to put into practice much of the theory covered   WHO SHOULD ATTEND?   Managers, team leaders and supervisors who are looking for performance improvements on both an individual and team basis