Categories > Purchasing, Inventory & Material Category:    Maintenance Contracting, Outsourcing & Administration   Program Duration : 5 Days Program Date : 10-14 March, 2012 Program Location : Cairo, Egypt Program Fees : US$ 3200/Per Person     Program Introduction: Contract management is becoming one of the core activities of overall asset management. Furthermore, in today’s increasingly cost conscious environment where every dollar must be justified, effecting thorough contracts and applying diligent governance is even more critical. No longer are contract specialists the only ones involved in the contract process, professionals of all disciplines have a vital role to play in the development of successful contracts and their ongoing management. To manage today’s contracts, a direct role must be played at a strategic and operational level to ensure value for money is achieved and risks are minimized. This hands-on training course will deliver the key frameworks for planning, negotiating, and managing maintenance contracts. Participants will learn pragmatic methods comprising numerous interactive exercises, case studies and a role playing session, designed to assist you in determining the best and most effective contracting techniques for your organization.   PROGRAM OBJECTIVES: Examine legal fundamentals in maintenance contracting and key contract conditions Understand how to decide rationally what maintenance activities to outsource and what not Develop a strategic, outcome focused methodology to planning and developing contracts through robust key performance indicators and the Contract Scorecard Build and manage your bargaining power and learn cost control techniques Understanding Outsourcing methodologies Learn the features, functions and benefits of lean maintenance contracts Understand the different types of maintenance contracts (incl. Service Level Agreements) and when/how to apply them Learn how to define service levels and monitor the contractor performance Negotiation - learn common tricks, traps and tips Implement procedures for issues, variation and dispute management Recognize the pitfalls Understand how to evaluate the delivered performance of all parties involved Learn how to implement maintenance contract management Case study examination - benchmarking against lessons learnt   PROGRAM OUTLINES: Introduction and Overview Outsourcing Considerations Developments in maintenance – asset management Considerations in outsourcing maintenance – what to outsource and what not? Risks involved Cost/Benefit thinking The Role of Contracts in the Commercial Environment Planning the Contract Lifecycle The contracting cycle Developing Lifecycle Skills Assemble a team Assess, determine and specify the required service levels Negotiating the contract Writing the contract – contents of a maintenance contract Using Pressure Cooker Workshop techniques to finalize the agreement Implementing contract management Periodic evaluation & improvement   Designing Maintenance Contract Outcomes Contract Drafting Methodologies Developing the Price Schedule Defining Key Performance Indicators to monitor the performance of all parties involved Real time performance monitoring Grounding the Maintenance Contract with Risk Based Maintenance Expectations about availability, reliability and costs The extensive preventive maintenance schedule – “tricks” of maintenance contractors Failure behavior and the consequences for the maintenance activities – preventive maintenance considerations The seven steps to develop a maintenance concept   Developing the Service Level Agreement Planning the Contract Management Function Contract Operations – The Governance Charter Developing Negotiation Skills and Techniques: Using the maintenance concept to negotiate more effective and lean maintenance contracts Examination of best practices and interactive discussion      WHO SHOULD ATTEND? This course is designed for managers who are involved in contracts. In particular, we highly recommend: Maintenance contract managers, officers and administrators Head engineers and superintendents Project managers and procurement staff involved in contract development and specifications Team leaders and other personnel involved with contract operations and management Internal auditors charged with a contract oversight or review role Service delivery and operations managers Anyone who wishes to update themselves on Maintenance Contracts & Outsourcing